Free shipping on all orders over EUR 1'000. Shipping costs of EUR 20 for orders under EUR 1'000. Returns are free of charge. Please note that shipping charges are not refundable in case of a return.
At checkout, you can choose whether a signature is required upon delivery. If selected, the parcel will be released once it has been signed by the client.
Unfortunately, we cannot change your address after your package has shipped. If you need your package re-directed, please contact UPS with your tracking number for support.
For security and logistic reasons, Akris does not process any orders requesting delivery to a collection center for international shipments or to a P.O. Box. All Akris packages are delivered by local couriers to the address provided on the order. If you have any questions about our delivery policies, please contact our Customer Servicefor assistance.
We offer complimentary gift wrapping, and we can leave the order slip out of the box upon request. Please leave us a message in the Comments section during checkout to request this service.
You have the right to withdraw from your order within 14 days of receiving your items, without giving any reason. To exercise this right, you can use our dedicated withdrawal form before the end of the withdrawal period. Once submitted, you will receive an automatic confirmation by email.
You can also exercise your right of withdrawal electronically through our online withdrawal form: Submit a withdrawal request. If you use this online function, we will send you a receipt confirmation by email without undue delay.
Full-priced items can be returned or exchanged within 14 days of the date of delivery. Items must be in new condition: unwashed, unworn, unaltered, and with tags attached. Akris reserves the right to refuse the return of any merchandise that does not meet the above requirements.
Customized items are final sale.
In the case of a return or exchange, original shipping charges are not refundable.
At this time, we are unable to offer an automated exchange service. However, requesting an exchange is simple — please follow the steps below: Submit a Return Request: Sign in to your account and select "Orders." Choose the order that contains the item you wish to exchange, then select that item to begin your return. Select Your Reason: Choose the standard return option, and kindly indicate in the notes field that you would like to exchange the item. Contact Us: Reach out to our Client Service team via our contact form or by email immediately after submitting your request, so we may confirm stock availability and secure your new item. Once your original garment has been received and inspected at our facility, your exchange order will be processed and shipped.
To make a return, please follow these steps:
1. Contact us at Customer Service.
2. Once your return has been approved, you will receive the return label by
E-mail.
1. Prepare your package: Place your item in its original packaging and include the original receipt.
2. Attach the pre-paid label you received in the E-mail on your package: Cover old address labels with the new pre-paid label and securely seal your package with tape.
3. Drop your package off at any UPS store or pick-up location.
To return an item purchased in person from one of our boutiques, please contact the store you purchased from for assistance.
Your order is a 6-digit code ending in “EU” (ex. 1234EU) and can be found in your order confirmation E-mail.
Please contact our Customer Service for assistance. If possible, include your name, order number, and a picture of the damaged item.
Yes, full-price items purchased on Akris.com can be returned to any of our Akris boutiques at no additional charge. Click here to find the boutique nearest you.
Please contact our Customer Service for assistance and include the name of the person who purchased the item for you.
Approx. 3–5 business days from the time your order is placed (customized products are delivered within 3–4 weeks). Please note that international orders may take longer depending on the destination country. If your order includes multiple items, all pieces must be collected at one location before shipment. Therefore, your entire order will be sent together in a single parcel. If you require delivery on a specific date, please contact our customer serviceand we will do our best to accommodate your request.
Once your order has been processed, you will receive an E-mail with the tracking number confirming your order has been shipped. You can also track your order by logging into your Account here. If you cannot find your tracking information, feel free to contact our customer service for assistance.
Please contact our Customer Service for assistance. Include your name, order number, and a picture of the missing or delayed package.
